Make and receive business calls directly inside Noota with automatic recording, AI transcription, and CRM sync.

1. What is Noota VoIP?

Noota VoIP lets you place and receive calls inside the app. Every captured call is automatically transcribed and summarized with AI, and you can sync activity to your CRM/ATS in one click.

With Noota VoIP, you can:

Call any contact directly from Noota
Receive inbound calls (with purchased numbers)
View call history and outcomes
Get AI transcripts & summaries
Sync activities to integrations
Buy dedicated phone numbers
Enable forwarding & voicemail

2. Why it’s useful

No switching apps to place or take calls
Automatic notes and next steps
Eliminates manual CRM logging
Consistent follow-up and documentation

3. VoIP setup options

Option A - Connect your existing phone number (Outbound only)

Cost: Free

Outbound calls
Recording + transcript + summary
No inbound

Option B - Buy a Noota number (Inbound + Outbound)

Cost: Paid per number

Inbound + outbound
Forwarding & voicemail
Recording + transcript + summary

Teams can mix both setups.

4. Connect your phone number (Outbound only)

Step 1 - Enter your number

Select your country code, enter your number → click Next

Step 2 - Receive SMS

A 6-digit verification code is sent.

Enter the code → click Submit

Step 5 - Success message

Step 6 - Start calling

Use Contacts, Make a call, or the Dialer.

🚨 Didn't get code? Click Resend code.

Check number format if it fails.
Verification is one-time.

5. Buy a phone number (Admins only)

👉 Only Teamspace Admins can purchase numbers.

Step-by-step

Step 1 - Open purchase flow

Go to General Settings → Calls → Buy phone number

Step 2 - Select country & quantity

Click Continue

Step 3 - Enter business details

Business name
Legal registration name
Website
Authorized representative
Work email

Step 4 - Request confirmation

Notes

Inbound + voicemail + forwarding enabled after activation
Some countries require verification documents

6. Assigning & managing numbers

Number statuses

Status	Meaning
Available	Can be assigned
Taken	Assigned to another user
My number	Assigned to you
💳	Purchased number

Rules

Admins & Members can assign Available numbers
Users can assign multiple numbers
Assigned numbers instantly appear as Taken to others

7. Receiving Calls (Inbound)

How inbound works

1. Pop-up call card appears

Click Accept or Decline

2. In-call bar appears with mute, recording, timer, hang up

After the call

Go to History

You’ll see:

Duration
Call type
Call date
Folder
Summary

Missed calls

Show as Missed in History.

8. Placing Outbound Calls

Method 1 - From Contacts

Hover a contact → Call
In-call bar appears
After call → Open summary

Method 2 - From the Dialer

Click Make a call
Select country code
Enter number
Call
Use keypad

Tips

If Call is disabled → number isn’t assigned/connected
Allow microphone permissions

9. Call History